Shipping & Returns
Where do you ship to?
Europe (Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City)
Worldwide (Australia, Hong Kong SAR, Japan, New Zealand, Oman, Qatar, Saudi Arabia, Singapore, United Arab Emirates)
We currently do not ship to the US/Canada, or the Spanish Canary Islands.
How much is shipping? And how long will it take for my order to arrive?
Within the republic of Ireland - €5.25 with An Post. Estimated 2-3 day delivery.
We generally use DPD for UK and EU deliveries, although prices may vary slightly depending on whether we ship using An Post/GLS.
UK - €12.49 Estimated delivery is 2-3 working days.
Shipping rates across Europe vary and will be calculated at checkout. EU shipping times estimate between 2-7 working days depending on country/carrier.
Australia and the rest of the world - €38.68. Estimated shipping times vary between 3-7 working days.
How do I track my order?
All of our shipments are tracked. When your order is dispatched, you will receive an email to let you know that your order has been dispatched, along with your tracking number. All orders are shipped on the next working day!
Do you offer free shipping?
We do offer free shipping on orders over €99.
How do I cancel an order?
If you need to cancel your order, email us at support@thedreamedit.com right away and we will do our best to stop it, however please note that if the order has been processed in our fulfilment centre, we cannot cancel your order.
Returns
What is your returns policy?
Because our products are consumable food supplements, we can only accept unopened/unused and untampered with products for a full refund within 28 days of receiving your order. To be eligible for a refund, your products must be in the same condition as you received them. Proof of purchase will also be required.
Send us an email at refunds@thedreamedit.com to let us know you want to return your product/products and we’ll let you know how to return them to us!
You will be responsible for paying the shipping costs to return your products and unfortunately, these shipping costs are non-refundable.
Once we receive your return and it has been inspected, you will get an email notifying you of receipt and our approval or rejection of your refund. Successful returns will be processed within 7-10 working days. Sometimes, we might need to get in touch with you for further information in relation to processing your refund.
Will I receive free shipping with membership?
Shipping is completely free when our collection of 3 supplements is bought together.